These terms and conditions are issued by Angling
International Ltd whose registered office is at Birchwood
Farm, Moss Lane, Whixall Moss, Shropshire, SY13 2RU and
who act as booking agents for the principal venues of Abbey
Lakes, African Gold, Etoile Lake Ltd, Nirvana Tours, Raduta
Sporting Tours, and The Compleat Angler. Full contact details
for the above companies will be provided upon request.
Roles and Responsibilities
Angling International are responsible solely for
the arrangements regarding the booking of your angling holiday
with the principal agent, on whose behalf they act as booking
agent. Issues relating to the booking arrangements should
be addressed to Angling International. All issues arising
at or about the venue / resort should be addressed to the
Principal - The company / venue offering the fishing
Booking agent - Angling International
Client / Claimant - You
Bookings will only be accepted upon the payment
of a deposit of 20% of the total holiday price (unless otherwise agreed by us)
and the completion of a booking form or letter fully stipulating
your requirements. The completion of a booking form or letter
of request confirms acceptance of our terms and conditions,
and a contract exists once we send you your confirmation
documentation. It s the responsibility of the group leader
to ensure that all members of his party are aware of these
terms and conditions.
The balance of your payment is to be made at the lake with the exception of Etoile where the balance must be made no later
than 10 weeks prior to the date of departure. In the event
that such payment is not made, your holiday may be cancelled
and the cancellation charges stipulated below will apply.
Amendments / Cancellation by You
In the event that you want to cancel or amend your
holiday after our confirmations have been issued to you,
we will do our utmost to accommodate your requests but such
requests must be made in writing by either the group leader,
or every person within that group that has sent us a payment.
All amendments to your holiday after confirmation will attract
an administration charge of £20 per person, and in
the event that an amendment cannot be made by us you will
have the choice of accepting the original holiday dates
and conditions or cancelling the holiday. Cancellation charges
are detailed below.
Cancellation more than 70 days before the date of departure full refund
Cancellation between 70 and 28 days before date of departure £50 charge per person
Cancellation less than 28 days before date of departure £100 charge per person
Cancellation within 48 hours of departure no refund
Amendment / Cancellation by Us
It is unlikely that we will have to make any changes
to your holiday arrangements but occasionally changes have
to be made, and we reserve the right to cancel or amend
your holiday at any time if we deem it necessary. However,
in the unlikely event that we do have to amend your holiday,
you will be notified in writing and will be offered an alternative
where possible. Where the alternative we offer you is not
to your satisfaction, or your holiday has to be cancelled
in full, we will refund you the full amount that you have
paid to us. Claims for compensation for loss of enjoyment
or incidental expenses not arranged with us (eg travelling
expenses / travel tickets) will not be entertained. If you
do not pay the balance of the fees owing by the due date
(ie 70 days before departure), we reserve the right to cancel
your holiday and the above cancellation fees apply.
Upon booking you will be issued with rules for
the venue that you have booked. The owners of our venues
reserve the right to refuse admission or eject clients from
their venues in the event of a serious act of misconduct.
In the event of this occurring, no refund will be given.
No claim of any type may be made if the cancellation
/ curtailment / loss or damage whilst at the venue is as
a result of war, threat of war, civil riot or other strife,
industrial dispute, terrorist strike, fire, adverse weather
conditions, flood or any other circumstance that amounts
to force majeure.
In the unlikely event that you are not satisfied
with the service that you receive whilst you are at one
of our venues, please report your concerns to the on site
representatives. In the event that any problems cannot be
resolved at the venue, or you are dissatisfied with the
assistance that you have been given, please report the matter
to us upon your return. We take our customer care policy
very seriously and any complaints will be fully investigated.
A full letter of explanation should be sent to us within
28 days of your arrival back in the UK , and any letters
received after this time will not be considered.
All persons travelling with us should ensure that
they have adequate travel and personal insurance to cover
instances of death, personal injury, loss or damage to property,
repatriation expenses etc. The completion of a booking form
by you confirms to us that you have appropriate insurance
in place. Advice on insurance can be given if so required
and cover is available through our offices.
Any disputes with regards to the booking arrangements
of the holiday are subject to English law and will be dealt
with between Angling International Ltd and the claimant
under the jurisdiction of the courts of England and Wales
. Any disputes between the principal holiday provider and
the claimant in respect of the facilities or matters arising
on site will be subject to the jurisdiction and laws of
the country in which the venue is situated, and any proceedings
will be between the claimant and the principal holiday provider.